All prices, surcharges, fees, and Taxes are subject to change at any time. You are solely responsible for paying all charges in respect to Your Account, including but not limited to local, long distance, toll -free, international minutes, 411 and operator assisted charges, directory assistance charges, additional feature charges, and for all surcharges, fees, and Taxes imposed on You or us arising from of Your use of the Plan Service. Customers with a past-due balance on previous or multiple accounts shall be charged the full balance of said account(s) upon opening a new account or updating the payment information on file. Valley Electric/Valley Communications additionally reserves the right to charge termination and transfer fees in accordance with the terms and conditions and as set forth in these TOS.
- Charges and Plan Credits
Valley Electric/Valley Communications offers a number of different Plan options for Plan Service. You may modify Your Plan Service plan at any time; however, a processing fee of ten dollars ($10) may apply when “downgrading” an existing plan to a plan with lower fees (e.g. a plan with fewer minutes). Additionally, certain plans may entitle You to certain discounts on equipment used in conjunction with Valley Electric/Valley Communications Plan Service.If You receive any equipment discounts concomitant with a Plan Service plan and subsequently change Your plan to one under which that equipment is not discounted, you agree to reimburse Valley Electric/Valley Communications, and hereby authorize Valley Electric/Valley Communications to charge Your credit card on file, or invoice You, as applicable, for any such equipment discounts. - Service Availability
You hereby acknowledge and agree that the products or services you are purchasing, including without limitation the Plan Services, may not be accessible one hundred percent (100%) of the time. Credit allowances for interruption to the Plan Services may only be provided on a case-by-case basis and at the sole discretion of Valley Electric/Valley Communications and shall be Your sole remedy for any interruptions to Your Plan Services or other concerns with the Plan Services. - Plan Credits and Minutes
Valley Electric/Valley Communications offers several different plans for its products and services. Some of Valley Electric/Valley Communications ‘s plans provide for a fixed monthly quantity of usage minutes (“Plan Credits”). If You exceed Your monthly allotment of Plan Credits during the course of a Service month, you may purchase supplementary Plan Credits as needed. Valley Electric/Valley Communications may also furnish You with certain bonus credit minutes and/or certain other promotional incentives upon fulfillment of all applicable requirements in respect to such promotions.All Plan Credits are quoted in terms of domestic minute usage, and Plan Credits may be referred to on the Valley Electric/Valley Communications website or by a Valley Electric/Valley Communications Customer service representative as “minutes”. As set forth below, international calling may be billed at a different rate than domestic calling, and a Plan Credit “minute” therefore shall not entitle You to a minute of international calling (“International Minutes”). - Metered Calling Plans
Valley Electric/Valley Communications offers a number of monthly metered plans for certain products and services. Each metered calling plan furnishes You with a toll-free or local telephone number and a fixed quantity of Plan Credits each month for a monthly fee, not including surcharges, fees, and Taxes. When You consume Your initial allotment of paid Plan Credits for Your metered plan, Valley Electric/Valley Communications will automatically bill Your Account for the minimum available bundle of Plan Credits for the applicable service unless You advise Valley Electric/Valley Communications otherwise in writing. Additional minute usage shall be debited at the applicable per-minute rate(s) offered for Your metered plan. However, in certain limited instances, calls placed within a metered plan may not be counted against Your monthly Plan Credits allotment (e.g. calls answered on the Valley Electric/Valley Communications Softphone or local calls to leave or check voicemail). Please check the specifics of Your metered plan to establish which calls (if any) are not calculated against Your monthly minute allotment. For international calling, international rates shall apply. - Unlimited Plan
Valley Electric/Valley Communications offers unlimited monthly plans for certain of its products and services. An unlimited plan furnishes You with a local or toll-free telephone number and is subject to the terms and restrictions set forth in these TOS. If, for any reason, Valley Electric/ Valley Communications believes or suspects that Your usage of the unlimited plan and services violates these TOS, then Valley Electric/Valley Communications may, in its sole discretion either with or without notice, either terminate Your unlimited plan or convert Your unlimited plan immediately to a metered plan, as set forth above. - Value, Ownership, and Expiration of Credits or Minutes
In no event shall any Toll-Free Minute, Billing Credit, Plan Credit, International Minute Credit, or any other type of minute or credit issued to You or applied to an Account possess any monetary value or be commutable or exchanged for cash. Account Credits may be applied exclusively to the Account for which they were purchased and/or provided, and may not be transferred, assigned, sold, or applied to any other Account, customer, account, or plan. Credited Toll-Free Minutes not applied to Usage of the affiliated Account during the monthly billing cycle for which they are credited shall expire upon the end of such cycle and shall in no instance be available for application (or “roll over”) to Usage occurring during any other period. Any other Account Credits shall expire according to the terms of their purchase or provision. - Discounts
Occasionally in its sole discretion, Valley Electric/Valley Communications may offer promotions or discounts. Any promotion or discount codes must be provided to Valley Electric/Valley Communications upon purchase of the Plan Services. You are not entitled to any subsequent credit for any promotions or discounts if You fail to request credit for the promotion or discount at the time of Account creation or a change of service. Promotions and/or discounts may not be retroactively or cumulatively.