- Non-Availability of Traditional 911 or E911 Calling Service: Valley Electric/Valley Communications’ E911 Service is a mandatory component of all Valley Electric/Valley Communications Voice over Internet Protocol (“VoIP”) service (“Service”). Valley Electric/Valley Communications’ E911 Service enables Customers to communicate with emergency services by dialing 911. However, Valley Electric/Valley Communications’ 911 Service is different in important ways from traditional landline 911 and cellular/wireless 911, depending upon where Customer is located and the device used with the Valley Electric/Valley Communications service. Most Valley Electric/Valley Communications customers (including Softphone and Desktop app users) have access to either basic 911 or Enhanced (e911) service. The differences are detailed in this section E911 Acknowledgement and Customer agrees to notify any user or potential user of the Services who may place calls using Customer’s Services of the 911 limitations described herein. Customer agrees to place a label on and/or near each telephone or other Customer Equipment on which the Services may be utilized regarding the limitations or unavailability of 911 emergency dialing. For phones provided by Valley Electric/Valley Communications, Valley Electric/Valley Communications will provide Customer with such labels. For Customer phones, Valley Electric/Valley Communications will provide said labels upon Customer’s written request.
Emergency Services – 911 Calling
