If the connectivity issue is 1 device, versus all devices, the issue is likely that specific device. Please consult the manual or contact the manufacturer.
- If all devices are affected, the most common problems revolve around the router. Check the router for power by checking the lights to see if the power LED is solid and the data LED’s are blinking.
- If your internet is still not working, try “re-booting” the router. Disconnect the power cord, wait for at least 60 seconds, and then reconnect it. Make certain the power switch is in the on position.
- If you still have no internet connectivity, check whether the router has the most recent firmware? An upgrade can resolve connectivity issues. If you own your own router, log into your router-management console and click on update firmware.
- If you still have no Internet, and are a wireless customer, check your Power Over Ethernet (POE) device. The POE (shown below) should have a green or blue indicator light but if not check that the wall outlet has power. *Please do not unplug any of the cables connected to your POE.
- If the wall outlet has power, contact support at or call (775) 727-5312 option 3. Agents are available Monday through Friday 7 a.m. to 8 p.m. and Saturday and Sunday 9:30 a.m. to 8 p.m.
*Please note: The ports on the POE will be labeled “in” for the cable going to the router, and the “out” for the cable coming from the outside antenna. Where the “in” and “out” is located, may vary between POEs.