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  1. Registered Location Required:
    Upon creation of the Customer account, Valley Electric/Valley Communications initially assigns all extensions and devices to the physical street address on file for the Customer. Prior to Service activation, the Superuser or Administrator shall: (i) register additional 911 locations where the Services are to be used with Valley Electric/Valley Communications, as necessary; and (ii) assign all Customer devices to such 911 locations.

    In some cases, one extension may have multiple devices, and each such device needs to be assigned a 911 location. An account Superuser or Administrator may register multiple 911 locations per account and assign all active extensions and devices to such 911 locations. Individual end users may assign and re-assign their current location(s) on an as-needed basis.

    Customer agrees to ensure that the physical location(s) provided to Valley Electric/Valley Communications are correct, and to immediately update such location(s) whenever the physical location(s) of the devices change. If a device will be used in a different or new location, a Customer administrator or Superuser must create and/or register the location for the device.

    If Customer does not register the new location, any 911 call made from the device may be sent to an emergency center near the prior, registered location. In most cases, the registration process occurs in real-time. In some cases, the registration will be referred to a 911 provider for validation, which could take days.

    Customer (i) acknowledges and understands that any location information passed to emergency personnel by Valley Electric/Valley Communications will be based upon the physical location information provided by the Customer and (ii) agrees to promptly assist Valley Electric/Valley Communications in validating a 911 location address that has been rejected by the 911 provider. Customer will receive a confirmation email when the 911 location has been validated for: (i) the initial registered location; and (ii) for any subsequent locations submitted by Customer.

  2. Use of Service Outside The United States:
    Customer acknowledges that should a caller using the Service from outside the United States to call 911, the caller may be instructed to hang up and call their local service provider. Customer shall notify all users (i.e., colleagues, employees, guests and other persons who may be present at the physical location where Customer uses Valley Electric/Valley Communications service) that 911 may not be available outside the United States and that 911 service may be limited in comparison to traditional 911 service.

    For clarity, 911 service is available only in the 50 United States and the District of Columbia and is not provided in any US territory or in international locations.

    Failure to Designate and Identify the Correct Physical Address: Customer’s failure to provide and keep current Customer’s correct physical location(s) may result in any 911 call or other emergency communication made by Customer or from Customer’s actual location (if different from the location previously supplied to Valley Electric/ Valley Communications by Customer) being routed to the incorrect local emergency service provider.

    Most post office addresses are not eligible as a validated 911 location. Customer’s physical location(s) may NOT a mail drop or similar address. Neither Valley Electric/Valley Communications nor Customer shall assume under any circumstances that Customer’s physical office location for E911 calling purposes is the same as Customer’s billing address for receipt of invoices.

  3. Mobile Applications
    The Valley Electric/Valley Communications mobile application is not a replacement for your cellular service. However, this does not prevent you using your mobile phone for making emergency calls via your cellular provider as normal. If you dial or text 911 while using the Valley Electric/Valley Communications mobile application, the application will close, the native dialer or SMS function will be launched, and the call or text will be placed over your carrier’s cellular network.

    Note: Valley Electric/Valley Communications specifically disclaims any and all liability associated with any failure of the service or lack of availability to reach 911 services.