Valley Electric/Valley Communications will make support available to You and Your End Users via our call center, which shall be available to attempt to resolve technical concerns with, and answer questions pertaining to the implementation and/or use of Your Plan Services. Such support shall not include, and Valley Electric/Valley Communications shall have no obligation hereunder to perform any of the following:
(i) support on-site;
(ii) implementation of any software or hardware;
(iii) configuration of any device;
(iv) any dedicated representative support; or
(v) network or third party equipment support. If You have a customer support question, You may visit www.www.valleycom.com or open a case with Valley Electric/Valley Communications Customer Care (“Customer Care”) at https://www.www.valleycom.com. Any End User contacting Customer Care may be required to perform certain verification duties (e.g. answer a security question) in order to receive support from Customer Care, and Customer Care may limit the level of support it shall provide or scope of information it will disclose or confirm to any inquiring End User based upon the scope of that User’s Account rights or permissions.
From time to time, Valley Electric/Valley Communications may send You comment cards, customer satisfaction forms, surveys, or other requests to provide feedback. You hereby grant Valley Electric/Valley Communications, its licensors and suppliers a perpetual, worldwide fully-paid up, unlimited, royalty free license to use all answers, ideas, feedback, comments, or other information You provide to Valley Electric/Valley Communications.
Support and Feedback
