- Monthly Plan Customers
For monthly plan customers, You may terminate or cancel Your use of the Plan Services at any time with or without cause by calling customer service at (888) 368-9283, subject to the restrictions and fees provided within these TOS, and any additional agreements governing the products or services. - Annual Plan Customers
For annual plan customers, You agree to purchase the Plan Service for the complete length of the applicable Term. You have 30 days from the date of purchase to request a prorated refund. After the initial 30 days, if You terminate the Plan Services before the end of Your Term, You are-subject to applicable Law-responsible for all charges for any and all remaining time left on Your Term, including, without limitation, unbilled charges, outstanding charges, Taxes and fees, including any applicable disconnection fees. In addition, You shall not be entitled to a refund for any unused portion of Your prepaid Term. - Generally
You understand and agree that Valley Electric/Valley Communications may at any time, and without additional notice to You, modify, suspend, disconnect, terminate, discontinue, or block access to any or all of the features of the Plan Services if:
(i) Valley Electric/Valley Communications determines or reasonably suspects that You have committed a material breach of these TOS;
(ii) Valley Electric/Valley Communications determines that You have created, or caused to be created, multiple free accounts;
(iii) Valley Electric/Valley Communications establishes that You have used a fraudulent credit card to pay for Service charges on Your Account;
(iv) Valley Electric/Valley Communications deems that You have verbally insulted, harassed, or abused any of its employees, agents, contractors, or other representatives;
(v) You did not or will not reasonably cooperate or comply with any applicable Law or regulation, or Valley Electric/Valley Communications is made aware of allegations of the same.
(vi) Valley Electric/Valley Communications is ordered by law enforcement or other government agencies to terminate or suspend Service to Your Account;
(vii) You bring any legal action or proceeding, including without limitation in any court, regulatory, or administrative body, arbitral body, or mediator, against Valley Electric/Valley Communications, or participate in any class action lawsuit against Valley Electric/Valley Communications;
(viii) You file a petition in bankruptcy, or if a petition is filed against You and if such petition is not dismissed within 30 days after the effective filing date thereof, or if any of Your relevant property is placed under a trustee or receiver;
(ix) Valley Electric/Valley Communications determines that such action is necessary to maintain, protect, or improve the Services; to prevent misrepresentation or fraud by affirmative acts and/or omissions; to protect Valley Electric/Valley Communications, its customers, or other third parties affiliated with Valley Electric/Valley Communications; or for any other good cause;
(x) You violate applicable Law; or
(xi) As otherwise contemplated by these TOS.
Upon any suspension or termination of Your Account, Valley Electric/Valley Communications may immediately delete or deactivate Your Account and all related information and files in Your Account and/or may restrict any further access to such information, files, or the Plan Services.Valley Electric/Valley Communications shall not be liable to You or any third party for any reason for suspending or terminating Your use or access to the Plan Services. If You or Valley Electric/Valley Communications suspend or terminate Your right to use the Services, You shall not be entitled to any refund or pro-ration of any pre-paid amounts, international calling credits, Plan Credits, or other amounts paid to Valley Electric/Valley Communications prior to the termination or suspension date.